Privacy Policy

1. Introduction

Nazretak ("Nazretak", "we", "us") operates this marketplace. This Privacy Policy describes how we collect, use, and protect your personal information in accordance with Egypt's Personal Data Protection Law No. 151 of 2020 and related regulations. By using our platform, you consent to the practices described here.

2. Data We Collect

• Identity data: full name, national ID (sellers only)
• Contact data: email address, phone number, delivery address
• Transaction data: order history, payment details (we do not store card numbers directly)
• Usage data: pages visited, searches, product views
• Device data: IP address, browser type, cookie data

3. How We Use Your Data

• Processing your orders and arranging delivery
• Managing your account and verifying your identity
• Communicating with you about your orders and platform updates
• Detecting and preventing fraud and unlawful activity
• Improving user experience and services (with your consent)
• Sending marketing offers (with your consent only; you may unsubscribe at any time)

4. Sharing Data with Third Parties

We do not sell your personal data. We may share your data with:

• Sellers: to fulfil your orders (name, address, phone only)
• Shipping and delivery partners: to complete deliveries
• Payment processor (Paymob): to securely handle card payments
• Supabase: our database and cloud infrastructure provider
• Government and regulatory authorities: when legally required

5. Data Retention

We retain your data for as long as your account is active, as needed for the stated purposes, or as required by Egyptian regulations. Upon account deletion, we erase or anonymise your data within 30 days, retaining transaction records for up to five years as required by law and tax obligations.

6. Your Rights

Under Egypt's Personal Data Protection Law, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data ("right to be forgotten") within legal limits
• Object to processing your data for marketing purposes
• Request portability of your data to another service provider

7. Contact Us

To exercise your rights or for any privacy-related inquiries, contact us at:

privacy@nazretak.com