Returns & Refunds Policy

1. Overview

Nazretak is committed to customer satisfaction. If you are not satisfied with your purchase for any reason, you may request a return within the specified period under the conditions below. This policy applies to all products purchased through the platform unless otherwise stated.

2. Return Window

3. Conditions for Accepted Returns

• Product is in its original, unused condition
• Tags and labels are still attached
• Product is in its complete original packaging
• Purchase receipt or order confirmation is available
• Returns due to manufacturing defect or order error are fully accepted

4. Non-Returnable Items

• Prescription lenses once manufactured to your specification
• Customised or personalised products made to your order
• Hygiene items such as contact lens cases once opened
• Products damaged due to misuse or accidental damage

5. How to Request a Return

1. 1Contact us via the Contact page or by email at returns@nazretak.com within 14 days of delivery
2. 2Include your order number and photos of the product and defect if applicable
3. 3Our team will respond within 24 business hours to confirm and arrange collection
4. 4The product is returned to the seller via our approved courier
5. 5Refund is processed after the seller receives and inspects the product

6. Refund Method & Timeline

• Cash on delivery: bank transfer within 5–7 business days after return confirmation
• Credit/debit card: refund to card within 7–14 business days
• Store credit: alternative option for full amount added instantly to your wallet
• Original shipping fees are non-refundable unless the return is due to our error or a manufacturing defect

7. Contact Us

For any return or refund enquiry:

returns@nazretak.com